Terms and Conditions

 

Descriptions - 

I want you to be sure that the purchase you are making is just right so great care is taken to provide you with accurate details of each item for sale. If there is anything additional that you need to know then please do not hesitate to contact me and I will be delighted to help. You can e-mail me at info@kirstymuirjewellery.co.uk

Measurements -

Measurements may be given in either inches or centimetres. The following methods of measuring jewellery will apply; Necklaces and Bracelets - length measured laid flat and including the clasp. Earrings - the drop is measured from the bottom of the earwire unless otherwise stated.

Rings -measured to the internal surface of the ring using a standard jewellers mandrel giving a scale size of A (small) - Z (large).

Please be advised that the diameter or shape of some beads can affect the way a necklace or bracelet fits. For example a bracelet with very chunky beads may be tighter fitting than one with smaller beads even although both bracelets measure to the same length.

If you are unsure what length of bracelet you require then simply measure your wrist with a flexible tape measure and add between ½ to 1inch (12 to 25mm) dependent on how loosely you prefer bracelets to fit.

Photographic images - I aim to ensure that photographic images are as true to the real thing as possible but must advise that image quality and colours online vary due to individual settings.

Currency -

All prices are in (£) pounds sterling.

Price variations and stock availability - prices can fluctuate so we must advise that it is possible that the advertised price may change without notice. All products are subject to availability and may be withdrawn at any time. In the unlikely event that your order cannot be fulfilled, you will be offered an alternative or given a full refund.

Payment - 

I use Paypal which is a secure online method of payment. You don't need to set up an account, simply use your debit or credit card and follow the instructions in our website when you check-out your shopping cart.

Privacy - I respect our customers' privacy so in line with the Data Protection Act, any of your details I receive are simply to allow me to process your purchase and address your parcel. I do not have access to any of your banking details.

Postage and packaging -

Orders will be sent, within 2-3 working days where possible by first class recorded delivery post. However, where goods are made to order you will be advised as to a dispatch date. Jewellery will be gift boxed or bagged and securely packaged in padded envelopes. Similarly all other goods will be appropriately packaged for secure delivery handling. In the unlikely event that your goods are lost in transit or arrive damaged, please notify me by email.

Please note Royal Mail do not class any item as lost until 15 days have lapsed.

Returns -

It's important to me that you are happy with your purchase and I will replace, or refund, any purchase on return of the goods within 14 days from receipt.

If you are not happy with your purchase please email me as soon as possible.

If you do have to return an item, it must be in an unused condition and in its original packaging. Please note that due to hygiene regulations, I cannot accept the return of earrings unless they are faulty. Please include details of your name, address, email address and reason for return. I recommend returning an item by recorded delivery as proof of postage may be required before a refund can be given. Please note that I do not provide a free returns service and postage costs are non-refundable.

Copyright -

All photographic images within this website remain the sole copyright of Kirsty Muir Jewellery.

Privacy Policy

Any personal information you give to this sit, eg email addresses, will only be used by Kirsty Muir Jewellery to contact you and will not be passed on to any other organisation.

We may also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to link this site to our facebook page and also to allow our content management system to work.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Anonymous analytics cookies - Google Analytics cookies ("__utma, __utmb, __utmc, __utmz")

Google Analytics is a system used by many website to record anonymous information about who visits a website. Google set five different cookies with expiry dates ranging from 1 day to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They do not contain any personally identifiable information. You can find out more about how Google use cookies at http://www.google.com/intl/en/analytics/privacyoverview.html. You can also review Google’s Privacy Policy on analytics here http://www.google.com/analytics/learn/privacy.html. You can optout of Google Analytics on all sites by installing this browser plugin http://tools.google.com/dlpage/gaoptout.

Our shopping cart is provided by Ecwid, they think that cookies are not secure enough, so Ecwid doesn't store ANY information in cookies. Instead of cookies, they use browser`s local storage.

For unregistered customer the following information is stored:

- the number of items in cart

- the preferable category layout

- the ID of the opened Ecwid store

If customer adds any product to cart, the local storage will also contain:

- products added to cart

- the shipping address which is automatically detected by IP

If customer goes to checkout, the local storage will have:

- the billing and the shipping address entered during checkout

If customer has created an account or has logged in, it will also have:

- Ecwid session token

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.